Help & FAQs
Help & FAQs
We're here to make your kawaii shopping experience magical! ✨ Need help? Reach out to us at contact@kumochi.store. Our friendly team responds within 48 hours on weekdays.
Shopping Guide
Size Guide
Not sure which size to pick? Check out the size chart in each product description. Remember that measurements are your best friend for finding the perfect fit!
Care Instructions
Keep your kawaii treasures looking perfect with these simple steps:
- Wash on gentle cycle in cool water
- Use a mesh bag for extra protection
- Skip the dryer - air dry to maintain quality
- Always check the care label for specific instructions
Our Materials
We carefully select quality materials for every item to ensure long-lasting cuteness and comfort!
Orders & Shipping
Track Your Package
After ordering, you'll receive a tracking number within 2-5 business days. We'll keep you updated with cute email notifications about your package's journey! (Don't forget to check your spam folder!)
Shipping Details
Good news! We offer FREE shipping to many countries worldwide, including US, UK, and Australia.
Payment Issues?
If your card isn't working, don't worry! Try our PayPal option - no account needed. Still having trouble? Contact us at contact@kumochi.store
Currency Options
Shop in your preferred currency! Just select your currency from the menu at the top of the page.
About Us
We're a UK-based kawaii shop bringing cuteness to customers worldwide!
Using Discount Codes
- On mobile: Click 'Checkout' then find 'Order details & discount' at the top
- On desktop: Look for the discount box on the right side during checkout
Need more help? We're just an email away! 💌 contact@kumochi.store